FAQ

Ordering and delivery

Payment-authorized orders are generally processed in 1–2 business days, followed by an estimated 4–6 business days in transit. Shipping options, charges, and any free-delivery eligibility are shown at checkout; tracking is supplied when available.

Returns, exchanges, and refunds

Defective and non-defective new goods may be returned, and exchanges are accepted, when requested within 30 calendar days after delivery. Non-defective goods must be new and unused. Returns travel by mail using the free prepaid label included in the parcel, with no restocking fee. An approved refund is initiated to the original payment method within 10 days, while bank posting can take longer.

Payments, privacy, and assistance

Available card options appear at checkout. For tracking, product concerns, privacy choices, or policy help, use Contact Us and follow the relevant policy page.